ADMA Industry Experts
ADMA instructors are experienced marketing practitioners, data specialists and industry leaders who bring real-world expertise into every classroom. They share practical insights shaped by years of hands-on experience across strategy, digital transformation, customer experience, AI, data governance and compliance.
When you learn with ADMA, you learn from professionals who are actively shaping Australia’s marketing industry. Meet ADMA's instructor network.
Want to learn more about the leaders guiding ADMA’s vision? Get in touch.
Chris Hayward
Associate Director, Decisioning Capability & Strategy
Chris has 20 years’ experience in the telecommunications industry covering Decisioning, Analytics, Service Delivery and Project management.
In his most recent role, has lead the Optus decisioning practice in reshaping and redefined how decisioning and analytics are used support real-time channels, and execute outbound activity including mass-market and trigger-based communications.
Chris is a strategic people leader passionate about customer experience, problem solving, innovation, dynamic capability, and leveraging technology solutions to address customer and business needs.