What really drives your customers’ decisions? Learn how to map their experience from first click to conversion in this hands-on course. 

Want to make your emails impossible to ignore? Learn how to plan, create and optimise email campaigns that convert.

Understand the psychology of human behavior and decision-making patterns that drive consumer’s choice.

Explore the major social media channels and understand how to leverage each one authentically to engage your customers

Design a content strategy that is relevant and will engage your customers.

Ready to write with confidence and clarity? Learn the essential skills to master sharp, engaging copy.

Equip yourself with the knowledge and skills to develop customer experience programs to achieve acquisition and retention goals.

Looking to turn one-time buyers into repeat customers? Learn how to create smart, strategic retention programs that grow value and loyalty.