Understand what drives customer choice and use it to make your marketing more effective.
ONLINE | SELF-PACED | 9 LEARNING MODULES + OPTIONAL ASSESSMENT
Is this course for you?
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I want to understand why customers do not always behave as I expect
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I need to make our messaging, offers and experiences more compelling
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I want practical frameworks for applying behavioural science to marketing
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I need to test whether a behavioural insight makes a real difference
What you'll be able to do
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✓ Recognise the biases and context that shape choice
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✓ Apply behavioural frameworks to marketing challenges
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✓ Make offers and experiences easier to act on
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✓ Design experiments to test your thinking
What you’ll learn
Module 1: Introduction to behavioural science
- What is behavioural economics?
- Why behavioural economics matters in marketing
- 3 ways to harness behavioural economics in your work
Module 2: Key behavioural insights
- Why observing behaviour beats listening to consumer claims
- Why we overestimate the importance of target audiences
- Why context matters more than you think
Module 3: The biases behind iconic campaigns
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- De Beers: How anchoring created the diamond engagement ring tradition
- Nespresso: Using price relativity to position premium coffee at home
Module 4: The Behavioural Economics framework
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Frame works MINDSPACE and EAST
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The government implementation of Behavioural Economics
Module 5: Make it easy
- How small friction points influence behaviour (suicide prevention case studies)
- How brands suffer from choice paralysis and what to do about it
Module 6: How to run a robust experiment
- Setting up your hypothesis
- Understanding the context within your data
- Reaching meaningful conclusions
Module 7: Make it attractive
- Why consumers don't weigh up decisions rationally
- How to make prices appear more attractive
- How to make promotions more compelling
Module 8: Make it social
- Why consumers look to others when making decisions
- How to use social proof creatively
- When social proof can backfire
Module 9: Make it timely
- Why timing affects how well a message lands
- How to capitalise on the fresh start effect
- Why you should emphasise the peak and final moments of customer experience
Module 10: Assessment (Optional)
You'll receive an ADMA Certificate of Completion when you finish the course.
If you want to go further, complete the optional final assessment (a 1-hour exam) to earn an ADMA Behavioural Economics Certificate Digital Badge – a verified credential you can share on LinkedIn and across your network.
What is the class format?
The course is 100% online. Choose when and where you study, with optimised content for desktop, tablet and mobile experiences - you're in the driver's seat.
Everything you need to know
Online | Self-Paced | 9 Learning Modules + Optional Assessment
Certificate of Completion on finishing the course. Optional one-hour exam for a Behavioural Economics Certificate Digital Badge.
FAQ
Do I need to attend live classes?
No. The course is delivered online and is self-paced, so you can choose when and where you study.
Who is this course designed for?
Marketers who want to apply behavioural science to customer choices, campaigns, offers and experiences. The course is listed at an Advanced Learning Level.
Is the final assessment compulsory?
No. You receive a Certificate of Completion when you finish the course. The optional one-hour exam provides a route to the digital badge.
How long will I have access?
You will have access to complete the course for xxxx from date of enrolment.
Course Details
Online / self-paced