Home Chris Hayward Chris Hayward Director (Acting), Customer Decisioning & Perfomance Customer Engagement at Optus Chris has 20 years’ experience in the telecommunications industry covering Decisioning, Analytics, Service Delivery and Project management. In his most recent role, has lead the Optus decisioning practice in reshaping and redefined how decisioning and analytics are used support real-time channels, and execute outbound activity including mass-market and trigger-based communications. Chris is a strategic people leader passionate about customer experience, problem solving, innovation, dynamic capability, and leveraging technology solutions to address customer and business needs.
Chris Hayward Director (Acting), Customer Decisioning & Perfomance Customer Engagement at Optus Chris has 20 years’ experience in the telecommunications industry covering Decisioning, Analytics, Service Delivery and Project management. In his most recent role, has lead the Optus decisioning practice in reshaping and redefined how decisioning and analytics are used support real-time channels, and execute outbound activity including mass-market and trigger-based communications. Chris is a strategic people leader passionate about customer experience, problem solving, innovation, dynamic capability, and leveraging technology solutions to address customer and business needs.