What is Customer Experience? Courses in our Customer Experience (CX) capability equip marketers to build on a customer's overall perception and impression of a brand, product, or service based on all interactions and touchpoints with the business. These courses and certificates encompass the entire customer journey, from initial awareness and consideration to post-purchase follow-up and support. A positive customer experience is about meeting or exceeding a customer's expectations through personalised and seamless interactions, timely and efficient communication, and high-quality products and services that fulfil the customer's needs and desires. Read more about CX Best Practice Customer Experience webinar A customer experience revolution thanks to AI and ML Four ways to stress-test your customer journey map Your quick guide to customer journey mapping How do you create a great customer experience? What is Customer Experience (CX) and why does it matter? Why study with ADMA IQ? When an industry moves as fast as ours, you can’t afford to stay still. You need to be Industry Qualified. ADMA IQ is the only place you learn directly from leading data-driven marketing practitioners and some of Australia’s top 50 CMOs – taking lessons from real-world scenarios and turning them into instantly applicable skills. As the principal industry body, ADMA knows what it takes to keep up with the ever-evolving marketing landscape. We draw on our network of top industry experts to bring you world-class marketing education. Meet your instructors Simone Blakers Simone Blakers is the founder of Liquid CX. A geek at heart, she has a passion for combining emerging technology, data and social media to design experiences that customers love to share. Mark Zeederberg Mike Zeederberg, Managing Director at Zuni, has been a leading figure in the digital marketing industry both in Australia and overseas for 20 years. He has been the head tutor for digital marketing for ADMA for 5 years and was on the judging panel for several industry awards. Who should study Customer Experience? These courses are for anyone interested in understanding and improving customer experience. This includes individuals pursuing a career in marketing, customer service, user experience design, or business management, as well as entrepreneurs and business owners who want to build successful and sustainable businesses. Customer experience is a key factor in driving customer engagement and brand loyalty. View our Customer Experience courses and certificates below Filter Courses Filter Courses Capability Capability Campaign Integration Compliance Customer Experience Marketing Technology Insights Learnings Brand Development Skill Area Skill Area Analysis Marketing Skills Assessment Strategy Tactics Course Format Course Format Virtual Class Online Conference In-class In-house Talk Learning Level Learning Level Learning Applying Leading Course type Course type Certificate Course Filter by price Filter by price $1 $4,650 Show Courses Customer Experience CUSTOMER EXPERIENCE CERTIFICATE Popular! Leading Customer Experience Certificate Equip yourself with the knowledge and skills to develop customer experience programs to achieve aquisition and retention goals. Customer Experience CUSTOMER JOURNEY MAPPING Popular! Applying Customer Journey Mapping Your pathway to putting your customer at the heart of your business. Learn to truly understand customer needs to meet your business goals. Customer Experience RETENTION MARKETING STRATEGY Applying Retention Marketing Strategy Maximise your customer investments with Australia's leading retention marketing course. Customer Experience UNLOCKING PERSONALISATION AND AUTOMATION Applying Unlocking Personalisation and Automation Build the practical skill set needed to drive personalisation and automation in your organisation. Understand the frameworks and how to app
What is Customer Experience? Courses in our Customer Experience (CX) capability equip marketers to build on a customer's overall perception and impression of a brand, product, or service based on all interactions and touchpoints with the business. These courses and certificates encompass the entire customer journey, from initial awareness and consideration to post-purchase follow-up and support. A positive customer experience is about meeting or exceeding a customer's expectations through personalised and seamless interactions, timely and efficient communication, and high-quality products and services that fulfil the customer's needs and desires.
Read more about CX Best Practice Customer Experience webinar A customer experience revolution thanks to AI and ML Four ways to stress-test your customer journey map Your quick guide to customer journey mapping How do you create a great customer experience? What is Customer Experience (CX) and why does it matter? Why study with ADMA IQ? When an industry moves as fast as ours, you can’t afford to stay still. You need to be Industry Qualified. ADMA IQ is the only place you learn directly from leading data-driven marketing practitioners and some of Australia’s top 50 CMOs – taking lessons from real-world scenarios and turning them into instantly applicable skills. As the principal industry body, ADMA knows what it takes to keep up with the ever-evolving marketing landscape. We draw on our network of top industry experts to bring you world-class marketing education.
Simone Blakers Simone Blakers is the founder of Liquid CX. A geek at heart, she has a passion for combining emerging technology, data and social media to design experiences that customers love to share.
Mark Zeederberg Mike Zeederberg, Managing Director at Zuni, has been a leading figure in the digital marketing industry both in Australia and overseas for 20 years. He has been the head tutor for digital marketing for ADMA for 5 years and was on the judging panel for several industry awards.
Customer Experience CUSTOMER EXPERIENCE CERTIFICATE Popular! Leading Customer Experience Certificate Equip yourself with the knowledge and skills to develop customer experience programs to achieve aquisition and retention goals.
Customer Experience CUSTOMER JOURNEY MAPPING Popular! Applying Customer Journey Mapping Your pathway to putting your customer at the heart of your business. Learn to truly understand customer needs to meet your business goals.
Customer Experience RETENTION MARKETING STRATEGY Applying Retention Marketing Strategy Maximise your customer investments with Australia's leading retention marketing course.
Customer Experience UNLOCKING PERSONALISATION AND AUTOMATION Applying Unlocking Personalisation and Automation Build the practical skill set needed to drive personalisation and automation in your organisation. Understand the frameworks and how to app